At JaraPrint, we’re committed to delivering quality always. Nevertheless, if you receive a damaged, defective, or incorrect item, please contact us within 2 days of delivery. We will gladly reprint or refund your order after reviewing the issue; and if the mistake is from us.
To be eligible for a return or reprint:
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The item must be unused and in its original packaging.
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You must provide photos and your order reference number.
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Customized items are only refundable if there is a clear production error on our part.
Note: Because each product is custom-made, we cannot accept returns for buyer’s remorse or errors in customer-provided designs.
For more information, please read our refund and returns policy.