Frequently Asked Questions
Are your products genuine?
Yes. We source directly from original manufacturers or authorized distributors. Every machine has valid serials and brand-backed warranty.Can I modify or cancel my order after placing it?
We begin processing your order as soon as it’s confirmed, so modifications or cancellations are only possible within a short window. If you need to make changes, please contact our support team immediately via chat, phone call or email.
Once printing has started, we may not be able to adjust or cancel the order. Always double-check your design, job specifications, and delivery details before placing your order.
What currency do I pay in?
For JaraPrint, the currency you pay in depends on your country or location. We accept international payment via USD transfer.
Local currencies include Nigerian Naira (₦) via Paystack, Debit/Credit Cards, Bank Transfer, Ghanaian Cedi (₵) via Mobile Money, Cards, Kenyan Shilling (KSh) via M-Pesa, Cards, South African Rand (R) via EFT, PayFast, Yoco, and card payments in ZAR. We accept Egyptian Pounds (EGP) via Fawry, bank card, or transfer.
We accept CFA Franc payments via Orange Money, MTN, or card. We accept Mobile Money (MTN/Airtel), card, and bank transfer in UGX. We accept Tanzanian Shillings (TZS) via Vodacom M-Pesa, Airtel Money, and bank cards. We accept Rwandan Francs (RWF) payments via MTN Mobile Money and bank.
How are customs, duties, and taxes handled?
These are set by your country’s customs authority. We provide invoices, waybills and other required documents to support clearance.Do you deliver outside my country?
Yes. We ship nationwide and to multiple African countries. International delivery beyond Africa can be arranged on request.Do you deliver outside major cities?
Yes!- From Lagos, we offer nationwide delivery across all 36 states in Nigeria.
- We deliver outside Kampala to Entebbe, Jinja, Mbarara, and beyond.
- From Accra, we cover major cities and towns nationwide such as Kumasi and Takoradi.
- From Nairobi, we ship across Kenya via Fargo Courier and G4S.
- In South Africa, local pickup is available in select cities like Johannesburg and Cape Town.
- In Tanzania, standard delivery is available beyond Dar es Salaam through our logistics partners.
- Aside Cairo and Alexandria, we cover many other regions in Egypt.
- In Côte d'Ivoire, we deliver to Abidjan, Bouaké, Yamoussoukro, and beyond.
- We serve rural areas and deliver in Kigali and other cities across Rwanda.
How long does your delivery take?
Usually, our standard printing turnaround times is 2–4 business days depending on product and location. We offer 1–3 business days in major cities; and 3–5 days nationwide. Our cross-border fulfilment can take 5-15 business days.Can I print wedding or church materials?
Yes!
At JaraPrint, we offer a wide range of customizable print products for businesses, weddings, churches, and religious events. Whether you're planning a wedding, organizing a church program, or hosting a special event, you can easily print:
Wedding invitations and souvenirs, church bulletins and programs, order of service booklets, event banners and backdrops, T-shirts, hand-fans, and branded gift items; including stickers, labels, and offering envelopes, posters, flyers, and thank-you cards. We support both small and large quantity orders, and deliver nationwide.
Is the website available in French?
Yes!
You can switch to the French or Arabic version of the site.