Frequently Asked Questions
How can I track my order?
You can track your order in real-time from your JaraPrint dashboard. Once your order is confirmed, we’ll send you updates by email or SMS, including production status and delivery progress.
For doorstep deliveries or waybill, a tracking link or rider's contact will be provided. If you have questions, our support team is available to assist anytime.
Can I pay with M-Pesa?
Yes. We accept M-Pesa, card, and bank transfers in KES.Can I print from my mobile phone?
Yes! Our smart online printing platform makes it easy to order anything from business cards, flyers, merch, packaging, and more — all from your phone or laptop. You can upload your design or use our editor directly from your mobile.Can I pay with Naira via transfer or USSD?
Absolutely. You can pay with your Naira debit or credit cards via secure online payment gateway. We support Paystack, Flutterwave, and direct bank transfer. However, we do not accept USSD payment.Can I become a fulfillment partner?
Yes! As a suppler, freelance designer, logistics or print partner, you can apply on our partner portal to join the JaraPrint network. Click here to Get Started.What payment methods do you accept?
ATM Cards (Visa, MasterCard, AMEX), Paystack, bank transfer, and supported mobile money (e.g., M-Pesa, MTN MoMo) where available.Can I print political campaign materials?
Yes! We print political campaign materials such as handbills/flyers, posters, flex banners, stickers t-shirts and caps, campaign brochures and manifestos -- provided they comply with the electoral regulations in your jurisdictions.What products are most popular demand?
The most popular and in-demand printing products include — Business cards, flyers, branded T-shirts, stickers and labels, roll-up banners , company letterheads, wedding invitations, customized mugs, souvenir jotters, packaging boxes, posters, exercise books, face caps, plastic ID cards, brochures printing and catalogs, school event printing, and packaging. To start your order now, use our online design editor or upload your own file, checkout easily and then wait to receive your order.Are designs included in the price?
No!Designs are not automatically included in the base price of most products on our store. However, you have a few flexible options: We offer professionally designed templates you can customize at no extra cost. If you already have a print-ready file, you can upload it for free.
If you need a unique or professional design, our in-house graphic design team can assist for an additional fee, depending on the complexity of the request. You’ll see design options during checkout, so you can choose what works best fit your needs and budget.