Frequently Asked Questions
Can I return or exchange equipment?
Printing Machines and equipment are covered by DOA/manufacturer policies. Consumables are generally non-returnable once opened. See our Returns & Refunds policy.Do you offer same-day printing?
Yes! We offer same-day printing and delivery in major cities like Lagos, Accra, Nairobi, Johannesburg, Kigali, or Dakar (on selected items).What are the shipping and delivery timelines?
Most equipment ships within 7–10 business days across Africa. Tracking is shared after dispatch is sent out. Express options may be available.Are spare parts and consumables available?
Yes. We stock common parts/consumables like inks and toners and can source others parts and accessories quickly. Check our Print Supplies or contact Support.What warranty comes with the machine?
Warranty varies by brand/model (typically 6–12 months). See the product page for specifics. We assist with warranty claims where applicable.What is your return policy?
At JaraPrint, we’re committed to delivering quality always. Nevertheless, if you receive a damaged, defective, or incorrect item, please contact us within 2 days of delivery. We will gladly reprint or refund your order after reviewing the issue; and if the mistake is from us.
To be eligible for a return or reprint:
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The item must be unused and in its original packaging.
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You must provide photos and your order reference number.
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Customized items are only refundable if there is a clear production error on our part.
Note: Because each product is custom-made, we cannot accept returns for buyer’s remorse or errors in customer-provided designs.
For more information, please read our refund and returns policy.
What is your shipping policy?
We offer nationwide and regional delivery across Nigeria and selected African countries through our network of trusted logistics partners.
Delivery Options:
- Standard Delivery: 2–5 business days after production.
- Express Delivery: 1–2 business days (available in select cities).
- Local Pickup: Available at our print hubs (where applicable).
Where We Ship:
- In Nigeria: Lagos, Abuja, Port Harcourt, Ibadan, and more.
- Across Africa: Accra, Nairobi, Abidjan, Kigali, and other supported locations.
Shipping Fees:
Shipping costs are automatically calculated at checkout based on: Your delivery location. Size and weight of your order. Delivery method selected.
Order Tracking:
Once shipped, you’ll receive a tracking link via email or SMS to monitor your delivery in real-time. Please let us know if you have any other questions. Read our service level agreement or terms and conditions.